FAQ
ONLINE RETURN & EXCHANGE POLICY:
Q: What Is Your Return Policy?
A: WEEKENDS will accept returns within 14 days from the date of delivery. Item(s) must be postmarked back to us by the 14th day. We will not accept items that have been worn, without tags, and not in pristine condition. Shipping and handling charges are non-refundable.
Q: Can Sale Items Be Returned or Exchanged?
A: Sale Items Are FINAL SALE and Can’t Be Returned or Exchanged.
Q: How Do I Return An Item?
A: All full-priced merchandise is eligible for return or exchange within 14 days of purchase. For online orders, you can ship your item directly back to us at the below address OR you can request a pre-paid shipping label. Kindly note we do not offer free returns and if you choose to use our return label, we'll deduct $7.50 from the cost of the return. Once received & inspected, we’ll happily refund you back to the original payment so long as item(s) are full price, unworn and in pristine condition, minus the cost of shipping fees. If returning on your own, please ship items back to:
ATTN: Returns
WEEKENDS boulder
1200 Pearl Street, Suite 105
Boulder, CO 80302
And please be sure to include your order # associated with the return.
If you purchased in-store with us, please mail your items directly back to us or if you live local you can bring them back in for a refund. We're unable to create return labels for purchases made in-store or over the phone.
Q: How Do I Exchange An Item?
Should you wish to exchange an item, we suggest to send your unwanted item back and place a new order for the correct item or size as we can't guarantee availability of the item once we receive the exchange back. We will refund the original form of payment for the returned item. Please note that all Sale items are Final Sale, and therefore not eligible for returns/exchanges.
Q: How Long Will It Take To Receive My Refund or Exchange?
A: We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, we’re able to ship out exchanges on the same business day, but we will notify you via phone or email if there are any delays. We also suggest placing a new order instead of waiting for an exchange as we're a small business and inventory is limited. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement depending on your financial institution, but please feel free to reach out to us at any point in the process for a status update.
Q: “I Purchased Something On Sale, and Now It’s Marked Down Further – Do You Offer Price Adjustments?”
A: WEEKENDS doesn’t offer price adjustments. Further, all sale items are final sale.
Q: Do You Price Match?
A: We do not price match.
PLACING AN ORDER:
Q: Can I Place an Order by Phone?
A: We’ll happily accept phone orders. Please call our store at 303.444.4231 during regular business hours for further assistance.
Q: Does Placing An Item In My Shopping Bag Guarantee That I Will Receive It?
A: Items placed in your shopping bag are not guaranteed until you place your order.
Q: What Currency Are Products Shown In?
A: Our prices are shown in US dollars.
Q: What payment methods do you accept?
A: We accept American Express, Visa, Mastercard, Discover, Diner's Club, Shop Pay, Apple Pay, Google Pay, Facebook Pay, PayPal, and Klarna.
Q: Will I Need To Pay Sales Tax On My Order?
A: Law requires residents of Colorado to pay sales tax on online purchases. Residents outside of Colorado are not applicable to pay sales tax on their order.
Q: Can I Send An Order As A Gift?
A: Absolutely! We’re happy to gift wrap items for you and include a handwritten note to the recipient. Please don't hesitate to contact us with any special requests – we are always happy to accommodate. Please input the gift recipients shipping address during the checkout process.
Q: Why Did My Item(s) Arrive With No Brand Tags Attached?
A: We cut all tags off our clothes when they come in to keep consistency in our physical store. Kindly note that we're starting to leave brand tags on certain brands and should your order arrive without the brand tags attached - this is normal and these item(s) are not used or repurposed clothing. All item(s) sold from WEEKENDS are authentic and arrive directly from brand warehouses.
SHIPPING:
Q: How Do I Track My Order’s Processing and Shipment?
A: Once you've completed the online checkout process, you will receive a confirmation email with the details of your order. Once your order has shipped, you will receive an additional email from us containing your tracking number. You can always call/email us for a more detailed status update, especially regarding time sensitive items.
Q: How Much Is Shipping?
A: We happily cover shipping and for orders over $150. For all orders under $150, we charge a $15 flat rate fee to ship UPS Ground. If you need expedited shipping, please contact us for rates. We also offer free local pickup at our store in Boulder, CO, please call us for more information or select the "Local Pick-up" option at checkout!