RETURN & EXCHANGE POLICY:
Q: What Is Your Return Policy?
A: WEEKENDS will accept returns within 14 days. Item(s) must be postmarked back to us by the 14th day. We will not accept items that have been worn, without tags, and not in pristine condition. Shipping and handling charges are non-refundable.
Q: Can Sale Items Be Returned or Exchanged?
A: Sale Items Are FINAL SALE and Can’t Be Returned or Exchanged.
Q: How Do I Return or Exchange An Item?
A: All full-priced merchandise is eligible for a pre-paid return label by WEEKENDS. Please email us regarding your return or exchange and we will email you a label to affix to your package. All promotion and marked down items are required to be shipped back at the customer’s expense, should we make a return or exchange exception on marked down items. You may use the courier or your choice to ship these items back; however, we suggest to use UPS and keep all paperwork regarding tracking information. Once received, we’ll happily refund you back to the original payment so long as item(s) are full price, unworn and in pristine condition. Should you wish to exchange an item, we suggest to send your unwanted item back and place a new order for the correct item or size as we can't guarantee availability of the item once we receive the exchange back. We will refund the original form of payment for the returned item. Please note that all Sale items are Final Sale, and therefore not eligible for returns/exchanges.
Q: How Long Will It Take To Receive My Refund or Exchange?
A: We thank you in advance for your patience while your return or exchange is processed. Depending on where your package is coming from, it can take between two and ten business days for your package to arrive back to us. If you are opting for an exchange, you will receive an email notification when the exchange order is shipped out to you. Typically, we’re able to ship out exchanges on the same business day, but we will notify you via phone or email if there are any delays. If you are opting for a refund, it can take between five and ten business days for a refund to appear on your credit card statement depending on your financial institution, but please feel free to reach out to us at any point in the process for a status update.
Q: “I Purchased Something On Sale, and Now It’s Marked Down Further – Do You Offer Price Adjustments?”
A: WEEKENDS doesn’t offer price adjustments. Further, all sale items are final sale.
Q: Do You Price Match?
A: We sometimes offer price matching on full priced merchandise – please email us at firstname.lastname@example.org a direct link of the item on sale on another website and we’ll let you know ASAP. We do not offer price matching on already marked down sale items.
PLACING AN ORDER:
Q: Can I Place an Order by Phone?
A: We’ll happily accept phone orders. Please call our store at 303.444.4231 during regular business hours for further assistance.
Q: Does Placing An Item In My Shopping Bag Guarantee That I Will Receive It?
A: Items placed in your shopping bag are not guaranteed until you place your order.
Q: What Currency Are Products Shown In?
A: Our prices are shown in US dollars.
Q: Will I Need To Pay Sales Tax On My Order?
A: Law requires residents of Colorado to pay sales tax on online purchases. Residents outside of Colorado are not applicable to pay sales tax on their order.
Q: Can I Send An Order As A Gift?
A: Absolutely! We’re happy to gift wrap items for you and include a handwritten note to the recipient. Please don't hesitate to contact us with any special requests – we are always happy to accommodate. Please input the gift recipients shipping address during the checkout process.
Q: Why Did My Item(s) Arrive With No Brand Tags Attached?
A: We cut all tags off our clothes when they come in to keep consistency in our physical store. Kindly note that we're starting to leave brand tags on certain brands and should your order arrive without the brand tags attached, kindly note that this is normal and these item(s) are not used or repurposed clothing. All item(s) sold from WEEKENDS are authentic and arrive directly from brand warehouses.
Q: How Do I Track My Order’s Processing and Shipment?
A: Once you've completed the online checkout process, you will receive a confirmation email with the details of your order. Once your order has shipped, you will receive an additional email from us containing your tracking number. You can always call/email us for a more detailed status update, especially regarding time sensitive items.
Q: How Much Is Shipping?
A: We happily cover shipping and returns for orders over $250. For all orders under $250, we charge a $15 flat rate fee to ship and do not include return shipping labels. Additionally, we have an expedited option for a fee of $25 regardless of order amount. We also offer free local pickup at WEEKENDS, please call us for more information!